Skip to content

Shipping policy

We aim to process and ship your order as quickly as possible.
All orders are processed within 1 to 2 business daysOnce your order ships, you’ll receive a tracking number via email. Click here to Track Your Order.

Estimated Delivery Times

  • Switzerland, France, Belgium: 4–6 business days

  • Denmark, Norway, Germany, Austria, the Netherlands, Spain: 5–8 business days

  • Sweden, Finland, Portugal, Italy, Poland, Czech Republic, Croatia, Cyprus, Greece, Hungary, Slovenia, Romania, Luxembourg, Ireland, United States: 6–10 business days

📦 Please note: During busy periods (such as holidays or promotions), delivery may take a little longer than usual.
Address changes or cancellations can only be requested within 12 hours of placing your order. After this window, your order has entered processing and can no longer be changed.

Questions about your order? Feel free to contact us at support@digidispo.shop.

🇪🇺 Please note: 
While we ship to most European countries without additional customs charges, customers in special territories* or non-EU countries may be charged customs or import fees upon delivery.

* Canary Islands, Ceuta, Melilla, Azores, Madeira, Åland Islands, Overseas French territories (including but not limited to Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, Saint Martin, Saint Barthélemy),

Non-EU EEA countries: Switzerland, Norway, Iceland, Liechtenstein

Customs authorities determine these fees independently, and DigiDispo has no control over them. We recommend checking with your local customs office if you are unsure.

Lost, Missing, or Undelivered Packages

We want every order to reach you. If something goes wrong in transit, here's how we handle it — and how quickly to reach out so we can help effectively.

If your order hasn't arrived

If tracking has not shown delivery within the estimated delivery window, please contact us at support@digidispo.shop within 30 days of the estimated delivery date, so we can open a trace investigation with the carrier. Carriers and fulfilment partners are generally unable to trace a shipment once this period has passed, which can limit our ability to resolve the issue — so the sooner you reach out, the better the outcome we can achieve for you.

If tracking shows "delivered" but you haven't received it

If tracking shows your order was delivered to the address you provided at checkout but it isn't in your hands, please contact us within 7 days of the delivery date. Before you do, it helps to:

  • Check with household members, neighbours, or building reception
  • Look in safe spots where carriers commonly leave parcels
  • Confirm the delivery address on your order was complete and correct

A carrier's "delivered" scan to your provided address serves as confirmation that the order reached its destination. In these cases we'll support you by sharing tracking details and any available proof of delivery so you can follow up with the carrier, who is best placed to locate a parcel scanned as delivered. Where a package is confirmed delivered to the correct address, we're unable to refund or replace it for a loss or theft that happens after delivery, as this falls outside our control.

Delivery problems caused by address details

Please make sure your shipping address is complete and correct at checkout, including any apartment, floor, or unit number. If you spot a mistake, you must request an address change or cancellation within 12 hours of placing your order (see above).

Where a delivery fails, is returned, or is lost because the address provided at checkout was incorrect or incomplete, and no correction was requested within 12 hours of placing the order, we are not responsible for the failed delivery and are unable to offer a refund or replacement.