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Refund policy

At DigiDispo, we care about your experience and want you to be happy with your purchase. That's why we offer a 30-day Money-Back Guarantee.

You have the right to return your order within 30 days of delivery. How your refund is calculated depends on when you return:

  • Within 14 days of delivery: full refund, free of charge.
  • Between 15 and 30 days after delivery: refund minus a 20% restocking fee, which covers handling, inspection, and loss of resale value.

Once we've received and inspected your return, your refund is issued to your original payment method within 10 business days.

How it works:

  1. Contact us - Before sending anything back, please email us at support@digidispo.shop with your order number and reason for return (not mandatory, but it does help us to improve.)

  2. Request a Return Merchandise Authorization (RMA) number - Once approved, we'll provide you with a unique return number and instructions for the return process. Returns sent without an RMA number cannot be accepted.

Conditions:

  • Items must be unused and in original condition
  • Return shipping is at the customer's expense
  • Returns within 14 days of delivery are refunded in full; returns between 15 and 30 days are subject to a 20% restocking fee
  • Returns sent to any address other than the one we provide with your RMA cannot be accepted

Want to return? Contact us at support@digidispo.shop

Damages & Issues

Visible damage, defects on arrival, or the wrong item: please inspect your order on arrival and contact us within 14 days of delivery. Include a photo of the item and its packaging so we can resolve it quickly. We'll arrange a replacement or a full refund, at no cost to you.

Faults that appear later: your purchase is covered by the statutory legal guarantee of conformity for 2 years from delivery. If your product develops a fault that isn't caused by normal wear, misuse or accidental damage, contact us at support@digidispo.shop and we'll assess it. This statutory guarantee applies in addition to, and is not limited by, our 30-day return policy.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@digidispo.shop.

Order Cancellations

Orders are sent to our fulfilment centre automatically as soon as they are placed, and processing usually begins straight away. For this reason we are generally unable to stop or change a shipment once your order has been placed.

This does not affect your rights. If you no longer want your order:

  • You may refuse the parcel on delivery, or
  • You may return it to us under our 30-day return policy above.

Please contact us at support@digidispo.shop as soon as possible and we'll tell you the best option for your situation. If you contacted us before your order was dispatched and we were unable to stop it in time, we'll cover your return shipping — just mention it when you get in touch.

Restocking Fees

Returns requested after the first 14 days but within the 30-day return window are subject to a 20% restocking fee, deducted from your refund. This covers handling, inspection, and loss of resale value. The condition of the returned item may affect the final refund amount.

Customer Responsibilities

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item. We cannot guarantee that we will receive your returned item without proof of shipment.

Refused, Unclaimed, or Destroyed Shipments

If a parcel is refused, left uncollected, or returned to sender, this does not automatically qualify as a completed return. How we handle it depends on the cause — see Failed Deliveries and Uncollected Parcels in our Shipping Policy for the full breakdown.

Where a shipment is refused, abandoned, destroyed, or otherwise not returned to us through no fault of ours, we reserve the right to refuse a refund or to deduct any direct costs incurred, including return shipping, carrier handling fees, customs charges, storage fees, destruction fees, and loss of goods, to the extent permitted by applicable law.

Please contact us before refusing delivery or arranging any return shipment so that we can provide the correct instructions.

Non-Refundable Situations

Refunds will not be issued if:

  • The product does not arrive because the shipping address provided at checkout was incorrect or incomplete.
  • The product is returned without prior approval (or RMA) from our support team.
  • The items are used and/or not returned in original condition.