At DigiDispo, we care about your experience and want you to be happy with your purchase. That's why we offer a 30-day Money-Back Guarantee.
You have the right to return your order within 30 days of delivery. How your refund is calculated depends on when you return:
Once we've received and inspected your return, your refund is issued to your original payment method within 10 business days.
Contact us - Before sending anything back, please email us at support@digidispo.shop with your order number and reason for return (not mandatory, but it does help us to improve.)
Request a Return Merchandise Authorization (RMA) number - Once approved, we'll provide you with a unique return number and instructions for the return process. Returns sent without an RMA number cannot be accepted.
Want to return? Contact us at support@digidispo.shop
Visible damage, defects on arrival, or the wrong item: please inspect your order on arrival and contact us within 14 days of delivery. Include a photo of the item and its packaging so we can resolve it quickly. We'll arrange a replacement or a full refund, at no cost to you.
Faults that appear later: your purchase is covered by the statutory legal guarantee of conformity for 2 years from delivery. If your product develops a fault that isn't caused by normal wear, misuse or accidental damage, contact us at support@digidispo.shop and we'll assess it. This statutory guarantee applies in addition to, and is not limited by, our 30-day return policy.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@digidispo.shop.
Orders are sent to our fulfilment centre automatically as soon as they are placed, and processing usually begins straight away. For this reason we are generally unable to stop or change a shipment once your order has been placed.
This does not affect your rights. If you no longer want your order:
Please contact us at support@digidispo.shop as soon as possible and we'll tell you the best option for your situation. If you contacted us before your order was dispatched and we were unable to stop it in time, we'll cover your return shipping — just mention it when you get in touch.
Returns requested after the first 14 days but within the 30-day return window are subject to a 20% restocking fee, deducted from your refund. This covers handling, inspection, and loss of resale value. The condition of the returned item may affect the final refund amount.
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that we receive your returned item. We cannot guarantee that we will receive your returned item without proof of shipment.
If a parcel is refused, left uncollected, or returned to sender, this does not automatically qualify as a completed return. How we handle it depends on the cause — see Failed Deliveries and Uncollected Parcels in our Shipping Policy for the full breakdown.
Where a shipment is refused, abandoned, destroyed, or otherwise not returned to us through no fault of ours, we reserve the right to refuse a refund or to deduct any direct costs incurred, including return shipping, carrier handling fees, customs charges, storage fees, destruction fees, and loss of goods, to the extent permitted by applicable law.
Please contact us before refusing delivery or arranging any return shipment so that we can provide the correct instructions.
Refunds will not be issued if: