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Politique d’expédition

We aim to process and ship your order as quickly as possible.

All orders are processed within 1 to 2 business days. Once your order ships, you'll receive a tracking number via email. Click here to Track Your Order.

Because orders are sent to our fulfilment centre automatically as soon as they are placed, we are generally unable to change the shipping address or stop a shipment once your order has been placed. Please double-check your address at checkout, including any apartment, floor, or unit number. If you spot a mistake, contact us at support@digidispo.shop immediately and we'll do what we can — and if we can't catch it in time, see our Refund Policy for your options.

Estimated Delivery Times

Delivery times below are estimates for transit once your order has shipped, and are in addition to the 1–2 business day processing time above.

Europe

  • Spain, Belgium, Czech Republic, Hungary: 4–6 business days
  • Switzerland, Norway, Germany, Austria, Italy, Portugal, Greece, Ireland, the Netherlands, France: 4–8 business days
  • Sweden, Denmark, Finland, Poland, Croatia, Cyprus, Slovenia, Romania, Iceland, Estonia, Bulgaria, Malta, Luxembourg: 6–10 business days
  • United Kingdom: 3–7 business days

North America

  • United States: 3–8 business days
  • Canada: 3–7 business days

Oceania

  • Australia: 3–9 business days
  • New Zealand: 3–8 business days

📦 Please note: During busy periods (such as holidays or promotions), delivery may take a little longer than usual.

Questions about your order? Feel free to contact us at support@digidispo.shop.

Customs, Duties and Import Charges

🇪🇺 Within the EU: We ship to most European countries without additional customs charges. Customers in special territories* or non-EU countries may be charged customs or import fees upon delivery.

* Canary Islands, Ceuta, Melilla, Azores, Madeira, Åland Islands, Overseas French territories (including but not limited to Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, Saint Martin, Saint Barthélemy)

Non-EU EEA countries: Switzerland, Norway, Iceland, Liechtenstein

🌍 Outside the EU — United Kingdom, United States, Canada, Australia and New Zealand: Orders to these destinations are shipped internationally and may be subject to import duties, taxes (such as VAT or GST) or customs handling fees, depending on your country's rules and the value of your order. Where these charges are not already collected at checkout, they are payable by the recipient on delivery.

Customs authorities determine these fees independently, and DigiDispo has no control over them. We recommend checking with your local customs office if you are unsure. Customs clearance can occasionally add a few days to the delivery estimates above.

If import charges are not paid, the carrier may return or dispose of the parcel. Where a parcel is destroyed by customs or the carrier for this reason, we are unable to issue a refund. If the parcel is returned to us, we'll refund you minus any shipping, handling and customs costs incurred.

Lost, Missing, or Undelivered Packages

We want every order to reach you. If something goes wrong in transit, here's how we handle it — and how quickly to reach out so we can help effectively.

If your order hasn't arrived

If tracking has not shown delivery within the estimated delivery window, please contact us at support@digidispo.shop within 30 days of the estimated delivery date, so we can open a trace investigation with the carrier. Carriers and fulfilment partners are generally unable to trace a shipment once this period has passed, which can limit our ability to resolve the issue — so the sooner you reach out, the better the outcome we can achieve for you.

If tracking shows "delivered" but you haven't received it

If tracking shows your order was delivered to the address you provided at checkout but it isn't in your hands, please contact us within 7 days of the delivery date. Before you do, it helps to:

  • Check with household members, neighbours, or building reception
  • Look in safe spots where carriers commonly leave parcels
  • Confirm the delivery address on your order was complete and correct

A carrier's "delivered" scan to your provided address serves as confirmation that the order reached its destination. In these cases we'll support you by sharing tracking details and any available proof of delivery so you can follow up with the carrier, who is best placed to locate a parcel scanned as delivered. Where a package is confirmed delivered to the correct address, we're unable to refund or replace it for a loss or theft that happens after delivery, as this falls outside our control.

Failed Deliveries and Uncollected Parcels

Sometimes a delivery doesn't complete on the first attempt. What happens next depends on the reason.

Parcels held for collection

If the carrier leaves your parcel at a local pickup point or post office, you generally have a limited window to collect it. We'll send you a reminder if we see your parcel waiting. If a parcel remains uncollected for more than 7 days after the carrier's first notice, or is returned to sender before then, we treat it as uncollected.

If the delivery failed because the address provided at checkout was incorrect or incomplete

We are unable to offer a free replacement or refund. We'll always look at these cases individually — if you actively worked with the carrier to complete the delivery and the parcel was still lost, contact us and we'll review it properly.

If a delivery fails for a reason outside your control

Please contact us. We'll investigate with the carrier and agree the best resolution with you.

In all cases, please get in touch at support@digidispo.shop as soon as you notice a problem. The earlier we know, the more options we have.